Difficult client on board - how to deal with it?

A difficult client just entered your shop...what´s next?

So you are having a great sales day, all seems to be working fine, sun is shining outside an suddenly... a very angry client comes into your shop and you wonder why on earth this is happening to you. Do not panic, I will show you 6 simple hints  how to turn this awkward situation into a future loyal client.

 

 

 

 

Leer más 0 comentarios

I gave up on myself

I was supposed to write about a Startup Weekend and explain what it was about. But I’m sorry, I can’t. I gave up on myself. Should I move forward? Absolutely. Maybe this is one of the most personal post I ever wrote. It’s not easy to talk about our mistakes but I really believe it's necessary if we want to move forward to the next step. At the end, we can learn even more about our failures.

 

 

 

 

Leer más 12 comentarios

The power of positive thinking

A person close to me is going through a tough situation. She was diagnosed with cancer with short life expectancy. The treatment prolongs her life but doesn’t heal. The last time I talked to her, she told me that regardless of whether she was staying at home or able for a stroll, having a bad or good day, she was grateful to be alive another day. This is what I call positive thinking.

 

 

 

 

Leer más 0 comentarios